Shipping policy

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Orders placed after business hours, weekends, or holidays will be processed the next business day.

Shipping Timeframes

Once shipped, orders typically arrive within 3–7 business days depending on destination.

Most customers receive their order within approximately 1 business week after shipment.

Delivery times are estimates and may vary due to carrier delays, weather, or high volume.

Shipping Rates & Free Shipping

Shipping rates are calculated at checkout based on weight, destination, and method.

Free standard shipping is available on qualifying U.S. orders over $100 when the shipping rate is within our free-shipping limit.

Some heavy, bulk, or high-cost shipments may not qualify for free shipping. If free shipping is not available for your order, the shipping rate will be shown at checkout before payment.

Shipping Locations

We currently ship within the United States.

For international inquiries, please contact orders@tastenewmexico.com.

Order Tracking

A tracking number will be emailed once your order ships.

Shipping Carriers

We use USPS, UPS, and FedEx depending on order size and destination. 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses.

We are not responsible for orders shipped to incorrect addresses.

Lost or Stolen Packages

Once shipped, responsibility transfers to the carrier.

We will assist with claims when possible.

Damaged Items

Report damaged items within 3 days with photos.

We will review and resolve promptly.

Food & Temperature Considerations

Shipments may be delayed during extreme weather to preserve quality.

We recommend prompt receipt of food deliveries. 

Holiday Shipping

Shipping times may be extended during peak seasons.

Order early to avoid delays.

Contact

orders@tastenewmexico.com

(505) 332-2000